FAQ

How Is This Service Different Than Using My Phone?
Unlimited phone plans are ONLY unlimited for PHONE data use. Unlimited phone plans only allow 5-15GB of tethering. (the ability to use the phones data with y...
Wed, 14 Aug, 2019 at 10:38 AM
Are There Any Hidden Fees?
You will pay the advertised monthly service fee, plus sales tax if it applies.
Wed, 14 Aug, 2019 at 10:44 AM
How does the Referral Program work?
Are you enjoying your Olive IP service? Do you like showing off your Better Internet to your friends and family? Do you want a reward for helping us help ot...
Thu, 9 Jan, 2020 at 1:47 PM
What is a "Double NAT"?
What is a "Double NAT"?  NAT (Network Address Translation) allows your devices to share a single WAN IP address (provided by your Internet Servic...
Sat, 1 Feb, 2020 at 8:47 AM
How Do I Cancel Service?
Olive IP provides prepaid data service, so any cancellations are processed as a non-renewal. You can cancel by emailing support@oliveip.com. When you do ple...
Mon, 20 Apr, 2020 at 4:03 PM
In-person Technician Support, Service and Installation Rate Sheet
Would you like to schedule a technician to come to your home? If you are located within 100 miles from Waco (by way of direct flight path) we can accommodat...
Fri, 8 Oct, 2021 at 11:01 AM
Can I install provided sim card into a phone, tablet, or another LTE gateway?
No you cannot. The SIM card provided must be installed into the registered device or it will either not work, or it will put the device in which its install...
Wed, 3 Feb, 2021 at 10:27 AM
What is UPnP?
Back in the early 2000s, our homes pretty much only had one internet-connected device: one single PC, that’s it. As more devices connected to the internet, ...
Wed, 7 Apr, 2021 at 12:25 PM
What is Port Forwarding?
Curious to know what port forwarding is or how it can benefit you? Continue reading below or watch the video embedded at the bottom of the article Put ...
Wed, 7 Apr, 2021 at 12:24 PM