FAQ

Do You Throttle Your Plans?
Essentially NO. Here is the deal... if you live in downtown Dallas and try to surf during rush hour, you may not receive the highest speeds because the cell...
Tue, 27 Aug, 2019 at 9:00 AM
Can I Put My Account On Hold?
No. Our aim is long term clients, not someone who needs internet for one month. That being said, you may cancel your subscription whenever you like. Cancella...
Wed, 14 Aug, 2019 at 10:25 AM
How Many Devices Can I Connect?
This depends on the device and can range from 10-250 connected devices per hotspot/router. Please refer to our comparison chart on the Service Plans page by ...
Wed, 14 Aug, 2019 at 10:28 AM
Can You Guarantee 100% Uptime?
Since our LTE Gateways are engineered and made by humans, they won’t always function properly. The only way your service would be interrupted is if your sign...
Wed, 14 Aug, 2019 at 10:30 AM
I Cannot Pay For My Service Next Month, What Can I Do?
Due to our model being prepaid, we are forced to suspend your account if payment isn’t completed on your recurring subscription date. Your recurring subscri...
Wed, 14 Aug, 2019 at 10:32 AM
Do You Offer Bulk Discounts?
Yes! We offer a $5 per account discount for multiple accounts. This discount is adjusted manually, so please contact support@oliveip.com to make sure your ac...
Wed, 14 Aug, 2019 at 10:33 AM
Is It Complicated To Get Started?
Not at all! We streamline this for your convenience. Simply turn it on and go! Again, please be sure that you have a strong LTE signal from the major carrie...
Wed, 14 Aug, 2019 at 10:34 AM
My LTE Gateway States I Only Have A Few GB Of Data Remaining
Yes, all of our plans are unlimited! Simply ignore these messages; the carriers all send out text messages and notifications at predetermined data usage, bu...
Thu, 9 Jan, 2020 at 1:51 PM
How Is This Service Different Than Using My Phone?
Unlimited phone plans are ONLY unlimited for PHONE data use. Unlimited phone plans only allow 5-15GB of tethering. (the ability to use the phones data with y...
Wed, 14 Aug, 2019 at 10:38 AM
Are There Any Hidden Fees?
You will pay the advertised monthly service fee, plus sales tax if it applies.
Wed, 14 Aug, 2019 at 10:44 AM