FAQ

Do I Have To Sign A Contract?
All of our plans are no contract, and no credit checks! Each payment prepays your next 30 days (prepaid service). You may cancel your subscription with us a...
Wed, 3 Feb, 2021 at 10:16 AM
What Equipment Do I Own?
If you purchased your LTE Gateway/modem  you own that. If you leased your modem from us, we own that. However, you don’t own the SIM card or the service lin...
Wed, 3 Feb, 2021 at 10:19 AM
Do You Throttle Your Plans?
Essentially NO. Here is the deal... if you live in downtown Dallas and try to surf during rush hour, you may not receive the highest speeds because the cell...
Tue, 27 Aug, 2019 at 9:00 AM
Can I Put My Account On Hold?
No. Our aim is long term clients, not someone who needs internet for one month. That being said, you may cancel your subscription whenever you like. Cancella...
Wed, 14 Aug, 2019 at 10:25 AM
How Many Devices Can I Connect?
This depends on the device and can range from 10-250 connected devices per hotspot/router. Please refer to our comparison chart on the Service Plans page by ...
Wed, 14 Aug, 2019 at 10:28 AM
Can You Guarantee 100% Uptime?
Since our LTE Gateways are engineered and made by humans, they won’t always function properly. The only way your service would be interrupted is if your sign...
Wed, 14 Aug, 2019 at 10:30 AM
I Cannot Pay For My Service Next Month, What Can I Do?
Due to our model being prepaid, we are forced to suspend your account once any invoice exceeds 30 days overdue. We will not float payments to the carrier to...
Wed, 3 Feb, 2021 at 4:45 PM
Do You Offer Bulk Discounts?
Yes! We offer a $5 per account discount for multiple accounts. This discount is adjusted manually, so please contact support@oliveip.com to make sure your ac...
Wed, 14 Aug, 2019 at 10:33 AM
Is It Complicated To Get Started?
Not at all! We streamline this for your convenience. Simply turn it on and go! Again, please be sure that you have a strong LTE signal from the major carrie...
Wed, 14 Aug, 2019 at 10:34 AM
My device States I have reached my limit or am about to reach my limit
Not to worry! All of our plans are unlimited! Simply ignore these messages and they are common on some specific LTE devices running certain firmware. If you...
Wed, 3 Feb, 2021 at 10:23 AM