FAQ

How does the service work?
We use a 4G LTE signal to establish the internet connection. In most cases, you just need an LTE Gateway/modem to get the service. However, we recommend havi...
Fri, 9 Aug, 2019 at 12:03 AM
What is my data cap?
Your service is "data cap free", meaning you can download extremely high amounts of data. There is a deprioritization which occurs at either 22G, ...
Fri, 9 Aug, 2019 at 12:14 AM
What Equipment Do I Own?
If you purchased your LTE Gateway/modem you own that. If you leased your modem from us, we own that. However, you don’t own the SIM card or the account. When...
Wed, 14 Aug, 2019 at 10:12 AM
Do You Throttle Your Plans?
Essentially NO. Here is the deal... if you live in downtown Dallas and try to surf during rush hour, you may not receive the highest speeds because the cell...
Tue, 27 Aug, 2019 at 9:00 AM
Can I Travel With This Service?
(STRICTLY U.S.A. USAGE ONLY) These are wireless mobile hotspots, and can be used "on the move". We've tested them on interstates in vehicles,...
Wed, 14 Aug, 2019 at 10:29 AM
Do I Have To Sign A Contract?
All of our plans require no contract, and no credit checks! Each payment prepays your next 30 days. You may cancel your subscription with us at anytime by si...
Wed, 14 Aug, 2019 at 10:23 AM
Can I Put My Account On Hold?
No. Our aim is long term clients, not someone who needs internet for one month. That being said, you may cancel your subscription whenever you like. Cancella...
Wed, 14 Aug, 2019 at 10:25 AM
How Fast Is The Service?
The speeds of our service (LTE speeds) depend entirely on how close you are to cell towers in your area, and which carrier you choose. We've had reports...
Wed, 14 Aug, 2019 at 10:26 AM
How Many Devices Can I Connect?
This depends on the device and can range from 10-250 connected devices per hotspot/router. Please refer to our comparison chart on the Service Plans page by ...
Wed, 14 Aug, 2019 at 10:28 AM
Can You Guarantee 100% Uptime?
Since our LTE Gateways are engineered and made by humans, they won’t always function properly. The only way your service would be interrupted is if your sign...
Wed, 14 Aug, 2019 at 10:30 AM