General Troubleshooting
If your service is not working please try the following steps prior to contacting our support team. 1. Verify your modem and wireless router are powered...
Thu, 8 Jul, 2021 at 2:15 PM
Because the service is based on a wireless 4G LTE connection, speeds vary based on network coverage, tower proximity, and network traffic. We don’t guarantee...
Fri, 9 Aug, 2019 at 12:22 AM
Maybe. There are four major factors to the speed of your internet connection. 1. Your signal 2. Your frequency band 3. Your wireless router 4. Conges...
Fri, 9 Aug, 2019 at 9:26 AM
See links listed below for a comprehensive dive into getting better signal. Having a good, strong, and stable signal makes a world of difference in your LTE...
Thu, 30 Dec, 2021 at 9:05 AM
T-Mobile has made changes to many of their tower locations in an effort to upgrade their existing service. As opposed to just adding frequency space, they h...
Thu, 6 Feb, 2020 at 2:51 PM
1. Open the dial pad on your phone and enter *3001#12345#*, then tap the dial button 2. Tap "LTE" 3. Tap "Serving Cell Info"...
Wed, 4 Mar, 2020 at 10:48 AM
The Olive IP staff is aware of the strain and hardship created by this National State of Emergency. Our thoughts and prayers are with you and we wish each...
Tue, 26 May, 2020 at 10:20 AM
Do you have a wireless router? Do you know what type of Wifi connections are enabled on it? Do you know that wifi technology has changed drastically over th...
Wed, 19 Aug, 2020 at 12:01 PM
Firstly, the sim card in which we sent you was installed in our office MOFI and tested to confirm normal speeds and network connectivity. With that being sa...
Sat, 26 Jun, 2021 at 10:52 AM
Follow the below steps to ensure you've properly configured your LB110 or LM1200 gateway modem to work on our AT&T Data capped plans such as the Bl...
Mon, 6 Jun, 2022 at 8:15 AM