General Troubleshooting

General Service Basic Troubleshooting
If your service is not working please try the following steps prior to contacting our support team. 1. Verify your modem and wireless router are powered...
Thu, 23 Jan, 2020 at 9:32 AM
My service is slow
Because the service is based on a wireless 4G LTE connection, speeds vary based on network coverage, tower proximity, and network traffic. We don’t guarantee...
Fri, 9 Aug, 2019 at 12:22 AM
How can I get faster speed?
Maybe. There are four major factors to the speed of your internet connection. 1. Your signal 2. Your frequency band 3. Your wireless router 4. Conges...
Fri, 9 Aug, 2019 at 9:26 AM
Cisco SPA112 Configuration
Make sure the VoIP adapter is connected to power and plugged into a LAN port of your router. To access and change the configuration of your Cisco SPA 11...
Mon, 25 Nov, 2019 at 3:07 PM
T-Mobile Frequency Changes
T-Mobile has made changes to many of their tower locations in an effort to upgrade their existing service. As opposed to just adding frequency space, they h...
Thu, 6 Feb, 2020 at 2:51 PM
How to Check Frequency Band on iPhone
1. Open the dial pad on your phone and enter *3001#12345#*, then tap the dial button 2. Tap "LTE" 3. Tap "Serving Cell Info"...
Wed, 4 Mar, 2020 at 10:48 AM
Covid-19 Blue Plan Changes
The Olive IP staff is aware of the strain and hardship created by this National State of Emergency. Our thoughts and prayers are with you and we wish each...
Tue, 26 May, 2020 at 10:20 AM