General Troubleshooting

General Service Basic Troubleshooting
If your service is not working please try the following steps prior to contacting our support team. 1. Verify your modem and wireless router are powered...
Thu, 8 Jul, 2021 at 2:15 PM
My service is slow
Because the service is based on a wireless 4G LTE connection, speeds vary based on network coverage, tower proximity, and network traffic. We don’t guarantee...
Fri, 9 Aug, 2019 at 12:22 AM
How can I get faster speed?
Maybe. There are four major factors to the speed of your internet connection. 1. Your signal 2. Your frequency band 3. Your wireless router 4. Conges...
Fri, 9 Aug, 2019 at 9:26 AM
Boosting Signal and LTE Resources
See links listed below for a comprehensive dive into getting better signal. Having a good, strong, and stable signal makes a world of difference in your LTE...
Thu, 30 Dec, 2021 at 9:05 AM
T-Mobile Frequency Changes
T-Mobile has made changes to many of their tower locations in an effort to upgrade their existing service. As opposed to just adding frequency space, they h...
Thu, 6 Feb, 2020 at 2:51 PM
How to Check Frequency Band on iPhone
1. Open the dial pad on your phone and enter *3001#12345#*, then tap the dial button 2. Tap "LTE" 3. Tap "Serving Cell Info"...
Wed, 4 Mar, 2020 at 10:48 AM
Wifi Explained
Do you have a wireless router? Do you know what type of Wifi connections are enabled on it? Do you know that wifi technology has changed drastically over th...
Wed, 19 Aug, 2020 at 12:01 PM
MOFI4500-4GXeLTE - AT&T Setup after sim card change
Firstly, the sim card in which we sent you was installed in our office MOFI and tested to confirm normal speeds and network connectivity. With that being sa...
Sat, 26 Jun, 2021 at 10:52 AM
LB1120 - Custom APN/ SIM Setup - T-mobile Static
Follow the below steps to ensure you've properly configured your LB110 or LM1200 gateway modem to work on our AT&T Data capped plans such as the Blu...
Mon, 6 Jun, 2022 at 8:15 AM
BEC Ridgewave Outdoor Router - Blue 300 Custom APN Instructions
Follow below steps when changing to or installing a Blue 300 (AT&T) Plan sim card into your Ridgewave Outdoor Router. 1. You do not need to unplug an...
Tue, 2 Nov, 2021 at 10:53 AM