General Troubleshooting

General Service Basic Troubleshooting
If your service is not working please try the following steps prior to contacting our support team. 1. Verify your modem and wireless router are powered...
Thu, 8 Jul, 2021 at 2:15 PM
My service is slow
Because the service is based on a wireless 4G LTE connection, speeds vary based on network coverage, tower proximity, and network traffic. We don’t guarantee...
Fri, 9 Aug, 2019 at 12:22 AM
How can I get faster speed?
Maybe. There are four major factors to the speed of your internet connection. 1. Your signal 2. Your frequency band 3. Your wireless router 4. Conges...
Fri, 9 Aug, 2019 at 9:26 AM
Boosting Signal and LTE Resources
See links listed below for a comprehensive dive into getting better signal. Having a good, strong, and stable signal makes a world of difference in your LTE...
Thu, 30 Dec, 2021 at 9:05 AM
T-Mobile Frequency Changes
T-Mobile has made changes to many of their tower locations in an effort to upgrade their existing service. As opposed to just adding frequency space, they h...
Thu, 6 Feb, 2020 at 2:51 PM
How to Check Frequency Band on iPhone
1. Open the dial pad on your phone and enter *3001#12345#*, then tap the dial button 2. Tap "LTE" 3. Tap "Serving Cell Info"...
Wed, 4 Mar, 2020 at 10:48 AM
Covid-19 Blue Plan Changes
The Olive IP staff is aware of the strain and hardship created by this National State of Emergency. Our thoughts and prayers are with you and we wish each...
Tue, 26 May, 2020 at 10:20 AM
Wifi Explained
Do you have a wireless router? Do you know what type of Wifi connections are enabled on it? Do you know that wifi technology has changed drastically over th...
Wed, 19 Aug, 2020 at 12:01 PM
MOFI4500-4GXeLTE - AT&T Setup after sim card change
Firstly, the sim card in which we sent you was installed in our office MOFI and tested to confirm normal speeds and network connectivity. With that being sa...
Sat, 26 Jun, 2021 at 10:52 AM
MOFI4500 - Custom APN Setup - Blue 300/ 450 Plan
Follow the below steps to ensure you've properly configured your Mofi router to work on our AT&T Data capped plans such as the Blue 300 / 450 data...
Fri, 17 Dec, 2021 at 2:51 PM