Olive IP

The GTEN Model 4 R2 allows for you to lock onto one LTE channel to avoid automatic channel changes in low signal situations or to help with improving speeds if one channel is faster than the other (which is almost always the case)

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To get started, make sure your Internet Device is connected, powered up and is displaying a green WI-FI signal in the front panel of the device and / or the green Ethernet light

Follow the steps listed below to change your LTE Channel (signal band):
Step 1. Make sure your device is connected to the GTEN router by way of wifi connection or by direct LAN connection

Step 2. Open an up an Internet browser such as Google Chrome, firefox or Safari.

Step 3. Type in the following information in the URL section (where you'd type in www.oliveip.com) of the web browser's URL Bar: 192.168.1.1 and then hit enter to navigate to the R2's management dashboard.

Step 4. Enter the password to access the modem, The default password is the word “admin”. (See Example):

Step 5. You will now be at the router's home page, now look for a section that says  "LTE CONNECTION STATUS", in that box you will be able shut off any active LTE connections by selecting the ON/ OFF button. You must TURN it OFF in order to change your current Network connection type/ frequency band selection. (See Example pic below):

Step 6. Now continue on the device home page and look for a section that says NETWORK SETTINGS in that section you will be able to find the link to update your settings, click on the "NETWORK settings" link to continue. (See Example):

Step 7. After you click on the NETWORK settings link above, you will now have access to the connection settings menu.  Make sure you are in the NETWORK INFORMATION menu by clicking on the NETWORK INFORMATION button. (See Example):

Step 8. Now you are at set frequency band menu. Now select the channel you desire for your Internet device's connection (be advised that not all channels are actually available in your area, and this will require some trial and error). After you set the desired channel make sure to hit apply.  You will get a success message, then hit apply for a second time, wait for the success message and then power cycle (restart) the Internet device.

Final Step. Once you have rebooted your Internet device, you should see a 4G icon on the front display of your modem.  This means your device is connected to the LTE tower. If you do not have a connection, it just means the channel (band) that you chose is not available or being detected and you need to try a different one/ or combination of ones. You can proceed to check your signal strength and LTE Band Channel information to ensure that your are now locked to the desired channel.  For assistance with checking your signal strength or if you'd benefit from an external antenna, reach out to our team about those options. We do sell a compatible external panel antenna which has proven to be very good at making a poor signal excellent. 

Repeat above steps again to try different channels. Select one channel at a time until you find the best one for your location (run a few speed tests using www.nperf.com after each channel connection to figure out which performs the best).

Network Selection Note:  Not all areas in the United States have LTE service or 3G/4G service available from a local cell tower.  Our modem has the capacity to switch between them in order to find the best signal and speeds in your area.  Selecting a network goes hand in hand with band locking when troubleshooting.  Make sure to toggle the LTE Connection Status to OFF each time as this is required so you can make changes to the device.  Click on the drop-down menu and choose the selection that is not currently chosen (if currently on LTE Only, select 3G/4G only or vice versa).  Once you have changed the network, proceed with the band locking.  Start off with opening to all bands/channels and trying it on this new network.  If this does not improve signal/speeds start locking to different channels based on carrier.

LTE CHANNELS AND FREQUENCIES EXPLAINED.

The GTEN Internet Device has access to the North American LTE Channel system.