The Olive IP staff is aware of the strain and hardship created by this National State of Emergency. Our thoughts and prayers are with you and we wish each of you the best as we press on through crisis.
Over the last 2 months we have experienced major changes to all Blue plans, at the hand of the carrier. We apologize for the frustration and inconvenience you may have experienced as a result. We acknowledge your issues and are working to implement the following action plan for affected subscribers.
- Transition as many affected Blue Plan subscribers to Pink Plans as possible. This is not a silver bullet as the Pink network does not have the same footprint, so it is possible that this transition would not work for you.
- Transition existing Unlimited Blue Plan subscribers to the currently available 400GB capped plan.
- Suspend current active services and billing until such a time as a suitable product becomes available again.
Effective immediately: We can no longer guarantee customers the renewal of any Legacy Blue Plan or Unlimited Premier Blue plan. This means your plan can turn off at any time and no refunds for lost days of service will be given. Due to this, we are encouraging everyone to transition to an Unlimited Premier Pink Plan. Many of our Legacy customers are experiencing unstable network service. Due to this unfortunate circumstance outside of our control, we are offering to upgrade every Blue Plan customer to Pink with no activation fees and no additional fees until your next plan renewal. For those customers who switched from a Blue Plan to a Pink Plan, we will be offering a prorated credit of $20 on your next billing cycle.
NOT ALL SUBSCRIBERS WILL BE AFFECTED
If you are not currently experiencing the outage there is likely not a need to transition as not all subscribers will be affected by these changes by the carrier.
If you choose to transition to a Pink Plan we will send you a replacement SIM card at no additional cost. Please allow 3-5 business days for processing and shipment. You can also purchase a T-Mobile branded SIM card locally and send us that ICCID number to activate within 24 hours.
We will be making every effort to continue to provide quality services to support our customers. We appreciate your patience and ongoing business, and wish you the best in these trying times.