To troubleshoot wireless network problems:
For new routers that have yet to be connected to the internet, refer the installation guide and user manual that was supplied with the router. The manuals can also be found on the NETGEAR Support website.
- To search for your specific product, see http://support.netgear.com/for_home/default.aspx.
- If additional assistance is needed, see Router initial setup FAQ
If the router has been connected to the internet and worked in the past, confirm the signal from your internet service provider (ISP) is not the problem.
- Turn off the wireless function and directly connect your computer to the router with an Ethernet cable.
- Reboot the computer and check for an internet connection.
- If there is still no internet connection reboot the router and any modems in use.
- You can also repeat this scenario with your computer directly connected to the modem instead of the router.
- If you are still not getting an internet connection, contact your internet service provider.
- For additional solutions, see I lost connection to the internet, how do I get my connection back?
If you are able to access the internet with a wired connection but not wirelessly, your wireless network may be not be emitting a signal. To enable the wireless router signal, see the following:
- Enabling wireless radio on your NETGEAR router
- Enabling the wireless network using the WiFi button
- How do I find and select the WiFi network on my Nighthawk router?
If you cannot access the wireless network because of an issue with your password, see How do I find or change the Wi-Fi password on my NETGEAR router?
If the Wi-Fi signal strength is weak or intermittent see the following:
- Improving wireless range: Overview
- Selecting wireless channels
- Resolving poor 5GHz wireless range/signal from my NETGEAR router
- Improving 2.4Ghz wireless performance by changing channel
To troubleshoot wireless access points:
Ensure the access point is correctly configured using the following:
- Connecting a NETGEAR access point to your network
- How to automatically configure a NETGEAR router to AP mode (AP mode auto-detection wizard)
- How to manually set a wireless router to access point (AP) mode
- How do I set up the router as an access point on my Nighthawk router?
To test the connection, see Testing network connectivity with ping
If you are still experiencing problems, see Troubleshooting access points
To troubleshoot wireless extenders:
Ensure the wireless extender is properly configured, see Setting up NETGEAR Wi-Fi range extenders
If you are still experiencing problems, see Troubleshooting NETGEAR Wi-Fi range extenders
To troubleshoot wireless USB adapters:
If the USB adapter is not detected, see Troubleshooting - USB adapter not detected
If the wireless adapter is unable to connect using WPA2-PSK security, see How to troubleshoot when your wireless adapter could not connect using WPA2-PSK security?
If the wireless adapter is not achieving desired speeds or range, see NETGEAR USB wireless adapter is not achieving desired speed/range